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Frequently Asked Questions
General FAQ’s
Q: Does TBL provide bottles, jars, lids, seals, pumps, labels and other items needed to package my product?
A: We do NOT provide components and/or labels. If you would like to utilize our fulfillment services we ask that you source components and/or labels and have them sent to our warehouse.
Q: How do I source bottles, jars, lids, seals, pumps, labels and other items needed to package my product, on my own?
A: TBL can provide you with a list of Preferred Vendors and is here to offer our advice and expertise along the way!
Q: Will I find a product with a Texas Beauty Labs label in any store, salon or spa?
A: No. TBL is solely a private label and cosmetic base manufacturer. Our bases are not intended for resale with the TBL name.
Q: Does TBL use preservatives?
A: Yes, we do. TBL uses Optiphen a paraben-free and formaldehyde free preservative for personal care products that is Whole Foods approved.
Q: Are TBL products certified Organic?
A: No. However, TBL products are made of all- natural and organic materials!
Q: Can I use an all-natural preservative in place of a TBL approved one?
A: Possibly. This will be considered on a case-by-case basis and will require additional waivers, liability releases, testing and fees.
Email [email protected]with a detailed inquiry and we will respond promptly with more information!
Web Orders
Q: What is your standard lead time for web orders?
A: TBL will ship web orders within 4-6 weeks.
Q: Is it possible to expedite my web order?
A: No. TBL understands you want your products ASAP; however, to maximize product shelf-life TBL makes all web orders fresh & at this time only has a few products that are stocked and ready to ship.
As TBL grows, we hope to have more ready to ship products in the near future. J
Q: I would like to add fragrance, color, essential oils, water soluble additives and/or flavor to one of your bases—how does that work?
A: Please refer to the “More Info” tab on the product of your choice. TBL’s recommendations for additives, including usage percentages, can be found here.
Q: I would like TBL to add fragrance, color, essential oils, water soluble additives and/or flavor to one of your bases—can you do that?
A: Yes we can! In this case, the website price isn’t applicable and TBL will send you a price quote for this customization. Simply email [email protected] your request and we will respond promptly.
Q: Can TBL package the bulk base I want to order?
A: Yes we sure can! If you love one of our bases and wish to package it for retail use please email [email protected]with a detailed request and we will respond promptly.
Pricing on the website is not applicable in this instance and TBL will provide a quote for this service.
Q: I am having difficulty placing my order through the online store, please help!
A: Email [email protected]with a detailed description of your issue(s) and we will get back to you promptly within normal business hours.
Q: What is the average shelf-life of TBL bases?
A: With proper storage most TBL products have a shelf-life of approximately one year.
Please refer to the “More Info” tab on the product of choice for exact information.
Q: I love a TBL base, but I would like to add and/or remove one or more ingredients, can I do this?
A: Yes*. For this customization the website pricing is not applicable
Please email TBL with a detailed inquiry at [email protected] and we will get back to you promptly!
*Custom requests are subject to approval by our lab. Remember “TBL hearts Natural” and prefers to work with naturally derived materials.
Q: What if I receive my order and I do not like it, can I return it?
A: No*.
TBL strongly suggests ordering a sample (or two) of a product prior to ordering a full-size base to ensure you love it as much as we do!
*Email [email protected]if you are unhappy with your order for any reason and TBL will consider issues on a case-by-case basis.A complaint does NOT guarantee a refund.
Q: I would like to order a TBL base in a large quantity that is not listed on the website, what should I do?
A: We’re happy you love our product! Email [email protected]with your request and TBL will provide a quote for the larger quantity.
Private Labeling
Q: I want to create a new product or line, where do I start?
A: Email [email protected]with your inquiry, general information about your product line and contact information and our Sales Manager will contact you promptly within normal business hours!
Q: What are your order minimums?
A: TBL has very low industry minimums of 200 units/SKU.
Q: I have an existing formula; will TBL work with me?
A: Yes, we’d love to! If you have a formula you would like TBL to replicate so we can manufacture your product, we are here for you.
Q: I have an existing formula but it’s not perfect yet, can TBL help?
A: Yes we can! Our talented chemist is here to offer expertise and tweak your products until you love them.
Q: I do not have a formula but I know what materials I’d like to use in my product, can TBL help?
A: Yes! Our experienced staff will set up a consultation to discuss the details of your product, will offer suggestions and can help guide you through the process.
Q: What is the start-up cost for a new line or product and/or having TBL manufacture my existing line or product?
A: TBL charges a one-time Retainer Fee of $500 to all new clients. Email [email protected] for a detailed break-down of fees.
Do keep in mind that any amount not used of the Retainer Fee will automatically be applied to your first full order J
Q: I plan to expand my line in the future; will I have to pay the Retainer Fee for every new product?
A: No. The Retainer Fee is a one-time fee; however, for each additional product traditional sample fees apply.
Q: If I have TBL manufacture my product or line based on an existing formula, who owns the formula?
A: You retain ownership of your formula.
Q: If TBL custom or reverse formulates a product or line for me, who owns the formula?
A: TBL retains ownership of this formula.
TBL will NEVER replicate this formula for personal or commercial use by TBL or competitors.
Q: I really love a product that is made by one of my favorite brands and I would like TBL to manufacture something similar. I do not have the formula, can TBL help?
A: Yes*! This is considered a Reverse Formulation. As long as you have a full-size sample of the product you’re inspired by with an accurate ingredient listing, our lab can give it a go.
*Reverse Formulations are subject to lab approval. Remember “TBL Hearts Natural” and prefers to work with naturally derived materials. Should your dream product be composed of non-natural materials or have an inaccurate ingredient listing the lab may not be able to replicate it.
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