web order faq
WHAT IS YOUR STANDARD LEAD TIME FOR WEB ORDERS?
TBL will ship web orders within 8-12 weeks.
IS IT POSSIBLE TO EXPEDITE MY WEB ORDER?
No. TBL understands you would prefer your products ship ASAP - however, to maximize product shelf-life, TBL makes all web orders fresh & at this time only has a few products that are stocked and ready to ship.
I WOULD LIKE TBL TO ADD FRAGRANCE, COLOR, ESSENTIAL OILS, WATER SOLUBLE ADDITIVES AND/OR FLAVOR TO ONE OF YOUR BASES—CAN YOU DO THAT?
Yes we can! In this case, the website price isn’t applicable. Please refer to the TBL Manufacturing Basics document for details.
CAN TBL PACKAGE THE BULK BASE I WANT TO ORDER?
Yes we sure can! Pricing on the website is not applicable in this instance.
I AM HAVING DIFFICULTY PLACING MY ORDER THROUGH THE ONLINE STORE, PLEASE HELP!
Please email firstname.lastname@example.org with a detailed description of your issue(s) and we will get back to you promptly within normal business hours.
WHAT IF I RECEIVE MY ORDER AND I DO NOT LIKE IT, CAN I RETURN IT?
No*. TBL strongly suggests ordering a sample (or two) of a product prior to ordering a full-size base to ensure you love it as much as we do!
*Email if you are unhappy with your order for any reason and TBL will consider issues on a case-by-case basis. A complaint does NOT guarantee a refund.